Privacy Policy

Volt Renewable Solutions and Services TH, Inc. | A limited liability company

Effective Date: April 2026 | Last Updated: April 2026

Notice Regarding Jurisdiction

This policy applies to all VOLT websites and services, and the provisions in Sections 1–8 apply globally. If you are in the Philippines, please refer to Appendix A; if you are in Thailand, please refer to Appendix B.

1. Introduction

VOLT (“we”) is committed to protecting the privacy and personal information of everyone who uses our website and services. This นโยบายความเป็นส่วนตัว explains how we collect, use, store, and protect your personal information in connection with our solar energy solutions. The legal entity responsible for processing your data The applicable data protection laws and your rights will depend on the country where you reside. Please refer to the appendix for specific provisions applicable to your jurisdiction.

2. Who We Are

VOLT is a solar energy company that provides on-grid and hybrid solar power generation systems to residential and commercial customers throughout Southeast Asia. The data controller responsible for your personal data depends on the country where you use our services. Please refer to the relevant appendix for details regarding the legal entity’s name, registered address, and contact information.

3. Personal Information We Collect

3.1 Contact Information and Identifying Information

When you submit an inquiry or fill out a form to express your interest on our website, we may collect the following information:

First Name-Last Name
Email address
Mobile or landline phone number
Home or business address
Message content or details of your inquiry

3.2 Assessment of Solar Energy Potential and Property Data

When you use our solar energy cost savings calculator or request an on-site assessment, we may collect the following information:

Property Address or Geographic Location
Approximate monthly electricity usage (kWh)
Average monthly electricity bill
Roof type, area, or orientation (if available)

This information will be used solely to provide cost savings estimates and recommendations for a solar panel system tailored specifically to your needs.

3.3 Payment Information

Payments will be processed through highly secure third-party payment gateways. We do not store your full credit card or bank account information on our servers. However, we may store the following information:

Transaction reference numbers
Payment method type, such as credit card, bank transfer, or e-wallet
Transaction date, amount, and status

All payment information will be processed in accordance with PCI-DSS standards.

3.4 Cookies and Website Analytics

When you visit our website, we automatically collect technical information through cookies and similar technologies, including:

Internet Protocol (IP) address and approximate location
Browser type, version, and device type
Pages visited, time spent on each page, and navigation pathReferring website or search query
Referring website or search query

4. How We Use Your Personal Data

We process your personal data for the following purposes:

Processing lead inquiries and responding to your requests
Calculating and evaluating solar savings estimates using our calculator
Processing payments and managing your installation project
Sending updates regarding services, installation schedules, and post-sales communication
Sending marketing and promotional materials if you have given your consent (opted in)
Improving and developing our website and services through data analytics
Compliance with applicable laws and regulations in each jurisdiction

The legal basis for processing data for each purpose varies by country and is detailed in the annexes for the relevant jurisdictions.

5. Data Sharing and Third Parties

We do not sell your personal information. However, we may share your information with trusted third parties, strictly for the purposes specified in this policy:

Payment gateway providers for secure payment processing
Cloud and Customer Relationship Management (CRM) providers, such as Odoo and Google Workspace, to conduct business
Analytics providers, such as Google Analytics, to track and measure website performance
Installation and logistics partners, as needed, to fulfill your order
Regulatory or government agencies, if required by applicable law

All third parties must process your data securely and only for the specified purposes.

6. Data Retention

We will retain your personal information only for as long as necessary:

Lead inquiry data: Up to 2 years from the date of the last contact
Customer and transaction records: 5 years (for compliance with tax and commercial laws)
Solar assessment data: 3 years (for warranty and after-sales service)
Website analytics data: 26 months

Once the specified data retention period has expired, the data will be securely deleted or anonymized.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for all data transmission
Access control measures, limiting data access to authorized personnel only
Secure cloud data storage system with regular data backups
PCI-DSS-compliant payment processing
Regular security audits and employee training

In the event of a personal data breach, we will notify the relevant regulatory authorities and affected individuals as required by law in your jurisdiction.

8. Cookies

Our website uses cookies to enhance your user experience and collect data for analysis:

Essential cookies: Required for the basic functioning of the website; cannot be disabled
Analytics cookies: Track website usage to help us improve our content. You can opt out through your browser settings or by using the Google Analytics Opt-out Add-on
Preference cookies: Remember your settings and data entered on your computer

The requirements for obtaining consent regarding cookies vary by jurisdiction. Please refer to the relevant appendix for details.

9. Children's Privacy

Our website and services are not intended for or directed at minors. The minimum age requirements vary by jurisdiction—please refer to the relevant appendix for details. We do not intend to collect personal information from minors without appropriate consent. If we become aware that such information has been collected, we will delete it immediately.

10. Changes to This นโยบายความเป็นส่วนตัว

We may update this นโยบายความเป็นส่วนตัว from time to time. The updated version will be posted on our website along with the effective date of the revision. Where required by applicable law, we will notify you of any material changes and will seek your consent again as appropriate.

11. Contact Us

If you have any questions about this นโยบายความเป็นส่วนตัว or wish to exercise your rights regarding your personal information, please use the contact information provided in the relevant jurisdiction section below.

🇵🇭 Appendix A — ประเทศไทย

This addendum applies to users in the ประเทศไทย. It serves as a supplement to the main นโยบายความเป็นส่วนตัว set forth above and is governed by Republic Act No. 10173, or the Data Privacy Act of 2012 (DPA).

A1. Data Controller

Volt Co., Ltd.

Tax ID Number: 0105567062957

Registered Address: Unit 6201, 2nd Floor, Rittirat Building, No. 5/1 Ramkhamhaeng Road, Huamak Subdistrict, Bang Kapi District, Bangkok 10240

Role under the DPA: Personal Information Controller (PIC)

A2. Contact Information

Email: contact@volt.co.th

Website: www.volt.co.th

A3. Legal Basis for Processing

Consent — For marketing communications, cookie analytics, and device data
Contractual Necessity — For processing orders, managing installation projects, and providing after-sales support
Legitimate Interests — For website analytics and service improvements
Legal Obligations — For compliance with ไทย tax laws and regulatory requirements

A4. Payment Methods

Payments are processed through Xendit. Accepted payment methods include GCash, Maya, credit cards, and bank transfers.

A5. Cookies

By continuing to use our website, you consent to our use of non-essential cookies. You may withdraw this consent at any time by adjusting your browser settings

A6. Your Rights

As a data subject under ไทย law, you have the following rights:

Right to be informed — To know what data we collect and how we use it
Right of access — to request a copy of your personal data
Right to Rectification — Request the correction of inaccurate data
Right to erasure/restriction — Request that we delete or restrict the use of your data
Right to object — Object to the processing of your data, particularly for marketing purposes
Right to Data Portability — Receive your data in a portable format
Right to File a Complaint — File a complaint with the NPC

If you wish to exercise any of these rights, please contact us at contact@volt.co.th. We will respond within 15 business days.

A7. Children’s Privacy

Our services are not intended for individuals under the age of 18

A8. Reporting Data Breaches

In the event of a personal data breach, we will notify the National Privacy Commission (NPC) and the affected individuals in accordance with the provisions of the DPA

A9. Regulatory Authority

National Privacy Commission (NPC)

Website: www.privacy.gov.ph

Email: info@privacy.gov.ph

🇹🇭 Appendix B — Thailand

This addendum is intended for users in Thailand. It serves as a supplement to the main นโยบายความเป็นส่วนตัว set forth above and is governed by the Personal Data Protection Act of B.E. 2562 (PDPA), which came into full effect on June 1, 2565.

B1. Data Controller

Volt Co., Ltd. (Volt Co., Ltd.)

Company Registration Number: 0105567062957

Registered Address: 5/1 Rittirat Building, 2nd Floor, Unit 6201, Ramkhamhaeng Road, Huamak Subdistrict, Bang Kapi District, Bangkok 10240, Thailand

Role under the PDPA: Data Controller

B2. Contact Information

Email: contact@volt.co.th

Website: www.volt.co.th

B3. Legal Basis for Processing

Consent — For marketing communications, cookie analytics, and device data. You may withdraw your consent at any time by contacting contact@volt.co.th
Contractual Necessity — For processing orders, managing installation projects, and providing after-sales support
Legitimate Interests — For website analytics and service improvements, provided that your interests do not override ours
Legal Obligations — For compliance with Thai tax laws, accounting records, and regulatory requirements

Withdrawing consent does not affect the lawfulness of processing carried out prior to the withdrawal of consent

B4. Payment Methods

Payments are processed through 2C2P. Accepted payment methods include credit cards, bank transfers, and PromptPay

B5. Cross-Border Data Transfers

When we use cloud service providers whose servers may be located outside Thailand (e.g., Google Workspace), we will ensure that such data transfers comply with Chapter 7 of the PDPA, including through appropriate transfer mechanisms such as standard contractual clauses where applicable

B6. Cookies

Under Thai law, we are required to obtain your consent for non-essential cookies before placing them. You will see a cookie consent banner upon your first visit. You can update your settings at any time via the banner or your browser settings

B7. Your Rights

As a data subject under Thai law, you have the following rights:

The right to be informed — to know what data we collect and how we use it
Right of access — Request a copy of your personal data
The right to rectification — to request the correction of inaccurate data
The right to erasure (“the right to be forgotten”) — to request that your data be deleted, subject to legal restrictions
The right to restrict processing — request that we limit how we use your data
Right to data portability — Receive your data in a structured, commonly used, and machine-readable format
Right to Object — Object to processing, including direct marketing
Right to withdraw consent — Withdraw your consent at any time
Right to lodge a complaint — Lodge a complaint with the PDPC

If you wish to exercise any of these rights, please contact us at contact@volt.co.th. We will respond within 30 days, as required by the PDPA

B8. Children’s Privacy

Our services are not intended for individuals under the age of 20 (the age of majority in Thailand) or minors who have not obtained parental consent, as required by the PDPA

B9. Reporting Data Breaches

In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, we will notify the Personal Data Protection Commission (PDPC) within 72 hours and notify the affected individuals without undue delay

B10. Regulatory Authority

Personal Data Protection Commission (PDPC)

Website: www.pdpc.or.th

Email: pdpc@mdes.go.th